Healthcare Operations & Quality Consulting – ConsulTouch Global
WHAT WE DO

Operational Excellence with Quality at the Core

We embed with your teams to streamline end-to-end care delivery—from admissions to discharge—while raising quality and safety to accreditation standards. Our approach blends process redesign, analytics, and frontline coaching to deliver measurable improvements.

Patient Flow & Throughput

Reduce wait times and length of stay by optimizing OP/IP workflows, bed management, and discharge processes.

Quality & Accreditation Readiness

Enable NABH/JCI-aligned QMS: policies, audits, tracer methodology, corrective actions, and management reviews.

Clinical Documentation & Coding

Improve documentation quality and ICD/CPT/HCPCS accuracy for stronger clinical records and claims integrity.

Revenue Cycle (RCM) Improvement

Tighten pre-auth, billing, denial management, TAT, and payer compliance to accelerate cashflows.

Infection Prevention & Patient Safety

HAI surveillance, bundles compliance, incident reporting/RCAs, and safety culture programs.

Dashboards, KPI's & Audits

Build live command dashboards; institute clinical & operational audits with weekly governance.

Training & SOP's

Role-based trainings, drills, and clear SOP's to maintain gains and reduce variation.

Change Management

Hands-on mentoring for department leads; stakeholder buy-in, communication, and sustainment plans.

Expected Outcomes

↓ 20–35%ED/OPD wait times
↑ 10–18%Claim acceptance rate
↓ 15–30%Denial TAT / AR days
↓ HAIsImproved bundle compliance
↑ Bed UtilizationOptimized LOS & discharge

*Illustrative ranges; actual results depend on baseline and scope.

How We Engage

01 • Discovery & Baseline

Rapid diagnostics, data pulls, shadowing, and risk heatmap.

02 • 90-Day Plan

Prioritized initiatives, KPI's tree, and governance cadence.

03 • Execution & Coaching

Bedside/desk-side mentoring, daily huddles, weekly audits.

04 • Sustain & Handover

SOP's, skills transfer, dashboard ownership, and MRM rhythm.

Let’s Elevate Care Quality & Efficiency

Book an assessment to identify quick wins and a clear roadmap for your facility.

Book an Assessment
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